![]() ![]() Post restart the PSDR will run automatically to check for more issue. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. Regardless if PSDR printed the test page or not, click on “NO PRINT” Once PSDR goes through all checks and automatic fixes, click on Print a test page. Once the connection check is done, click on Fix Printing PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Select the correct Printer and click on Next. Once the PSDR detects the Printer, it will show up the IP address and Software Status. PSDR 5.0.2 ftp link which should resolve the “Printer Offline” issues for Network connected printers on Windows10: Product Q5542AABA Q&A Offers Return and exchange information HP.com will accept returns or exchanges for this product up to 30 days after delivery. Disable web services, restart the printer and then try to enable web services. If you are unable to enable web services. Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)Ĭlick on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.Ĭlick on the radio button which says “Manual DNS server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address) Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)Įnter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page. Right-click the name of the HP printer that is active (not grayed out), and then select Set as Default Printer. Search Windows for devices, and then click Devices and Printers from the list of results in Settings. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use. The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. ![]() If there is a connection problem, follow the instructions in the tool.If your printer is not listed, turn it on and click Retry.Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Run HPPSdr.exe from the download location on your computer. Skip to the next step if your computer does not have Windows 8 or 10. Are you getting printer offline error message?ĭownload a special version of HP Printer and Scan Doctor that was made specifically for helping with printer offline problems.Kudos to you on that score.:)įor better clarity and to assist you better I would require more information regarding this: Superb analysis and brilliant diagnosis of the issue before posting. HP Instant for taking an interest in the HP Support Forums After reading your post I see that you are getting printer connectivity issues.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Under Manufacturer, select HP or Hewlett Packard, and then select the name of your printer.Ĭlick Next, and then follow the prompts to install the driver.ĭisconnect then reconnect the USB cable to complete the printer setup. If prompted, click Windows Update, and then wait for the print drivers to finish updating. If you printer is not in the list, continue with these steps.Ĭlick The printer that I want isn't listed, and then select Add a local printer or network printer with manual settings.Ĭlick Next, select Use an existing port, select (USB001: Virtual printer port for USB) from the drop-down menu, and then click Next. If your printer is in the list, select it, click Add device, and then follow the prompts to install the driver. If the printer connection or print job fails, continue with these steps. If a 'Found new hardware' message displays, follow any prompts to install the driver, and then send a print job to confirm the connection. If you use a USB hub or docking station, the printer might not receive enough power to operate properly.Ĭonnect the printer USB cable to the computer. Make sure there is an open USB port available directly on your computer. When you connect the printer USB cable, Windows automatically installs and adds your printer to provide basic printing functionality. Set up a USB printer connection with a built-in driver (Windows) Were you able to install the full-featured drivers? Once the printer returns to the ready state, please test the copy function again. Your printer should power back up on its own. Leave the power cable disconnected for 60 seconds. Printer Wireless, Networking & Internet With the printer ON disconnect the power cable from the rear of your printer. ![]()
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